Shipping & Returns Policy

Bio-Med Animal Health Pty Ltd™

Shipping Information

Our shipping rates are as follows: Freight is charged at a flat rate per item and is calculated via Australia Post’s packaged weight and geographical postcode of dispatch and delivery. Orders that are based geographically in rural areas, orders that require delivery to Western Australia, Northern Territory and orders that are have multiple products (2+) or bulk requirements; please contact the team at Bio-Med Animal Health directly for the most efficient and cost effective freight charges.

All orders are shipped within 1-3 working days. If you have not received an order within 10 days, please notify us by email at: info@bio-medanimalhealth.com

Refunds and Returns

Your satisfaction is our first priority at Bio-Med Animal Health. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

PO BOX 5228, Cranbourne, Victoria – Australia 3977

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)

  • Your name and address

  • A description of the item you are returning

  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.